Shipping informations

We ship our goods worldwide with DHL / German Post. Packages to other continents we can also deliver by UPS if you wish, please write us an email in this case.

We deliver fast and reliable. As a rule, your shipment goes out on the first working day after receipt of your order. If you pay in advance, the shipment will be made on the day we receive your payment.

The delivery time with DHL to neighboring EU countries is 2-3 days, to other continents longer.  

From 300, - € invoice value there are no shipping costs (applies to Germany and Austria). Even items free of shipping costs are only free of shipping costs to DE and AT.

Shipping costs

Letter dispatch

Letter Germany and International:
2,50 € (incl. V.A.T.)

By letter we send up to 3 frequency chipcards and accessories such as electrodes, cables, etc.

Parcel shipping Germany and EU with DHL

Parcel Germany:

4,80 € (incl. V.A.T.)

Parcel to EU countries (except Germany):

9,90 € (incl. V.A.T.)

Parcel shipping outside EU with DHL

Parcel Zone 3 (European countries non-EU)
17,50 € (excl. V.A.T.)
Albania, Bosnia & Herzegovina, Macedonia, Montenegro, Norway, Serbia, Ukraine, Belarus

Parcel Zone 4 (North Africa, Middle East)
31,50 € (excl. V.A.T.)
Algeria, Egypt, Georgia, Israel, Libya, Morocco, Russia, Tunisia, Turkey

Package Zone 5 (North America, Asia)
39,50 € (excl. V.A.T.)
USA, Canada, Arab. Emirates, Armenia, Azerbaijan, Bahrain, China, India, Indonesia, Iraq, Iran, Japan, Jordan, Kazakhstan, Qatar, Kazakhstan, Kuwait, Malaysia, Mexico, Mongolia, Nepal, Philippines, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan, Thailand, Uzbekistan

Package Zone 6 (Africa, South and Central America, Pacific)
49,50 € (excl. V.A.T.)
Australia, New Zealand; Angola, Argentina, Bahamas, Bolivia, Brazil, Cameroon, Colombia, Chile, Costa Rica, Dominican Republic, Ecuador, Ethiopia, Honduras, Ivory Coast, El Salvador, Eritrea, Ghana, Haiti, Honduras, Jamaica, Kenya, Peru, South Africa, Uruguay, Venezuela

 

 

Payment options

We offer 9 ways to pay:

•   Paypal Plus - you will be automatically redirected to your Paypal account  
•   Purchase on account up to 50,- € (only in Germany) and up to 1.500,- € via Paypal Plus
•   Direct debit
•   Credit cards VISA, Mastercard and American express (all countries, up to 2.000,- €)
•   Prepayment
•   Installment payment (via Klarna*). You conclude an installment contract with Klarna. Only in Germany and Austria  
•   Instant bank transfer (via Klarna*). You will be automatically redirected to your bank account
•   ApplePay
•   eps transfer for Austrian customers

Dunning levels

For payment on account: Payment is due 14 days after the invoice date. At the earliest 29 days (after invoice date) you will receive a free 1st reminder, if you have not transferred until then. After a further 15 days you will also receive a free 2nd reminder if you have not transferred any money by then. If we do not receive an invoice after a further 10 days, we will pass open invoices on to the renowned collection company System Inkasso.

We do not charge interest until it is passed on to the debt collection agency. However, once your invoice has been handed over to debt collection, interest on the first and second reminder will also be due subsequently.